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Showing posts with label processing. Show all posts

A Journey Into Ethical Economics

written by Amanda Neely*

We are all consumers. We have to eat, drink, and be clothed. We can't stop consuming unless we want to go totally off the grid and survive off our own homestead (if that's what you want to do, more power to you!).

I was exposed to Fair Trade in college and have spent all my adult years trying to figure out how to make more and more of my consumption ethical.  It's been hard.  I'm not totally there yet.  But it's been totally worth it.

My journey started in college.  I actually wanted to major in economics when I arrived my first year.  I had gone to econ camp in high school and loved what I learned about supply and demand and such.  But when I met upperclassmen who were majoring in econ, I realized that path wasn't for me.  I cared a lot about people and wanted to make decisions in my life based on how they affect real people, not based on logic, science or economic theory.  In case you're wondering, I ended up studying psychology and minoring in music but took as many social science classes as I could. 

There is no single moment I can point to when I started thinking about ethical economics but several smaller circumstances that added up (you'll see this pattern again before we're done).
  • My university served fair trade coffee in our cafeterias so my first cups of coffee to stay awake when my first finals approached were fair trade.  
  • One of my professors added Fast Food Nation to our syllabus and I learned about how inhumanely animals and humans are treated in our fast food system.  
  • I took a class my last quarter called "Love in the Time of Capitalism" and learned how our evolving economics have transformed our relationships - marriages, families, friendships, all of them.  
In short, during college, my mind and my emotions were awakened to how our economic system works and its flaws. 

Then, I took that giant leap into the real world.  Like most recent college grads, I didn't have a lot of money so I was faced with the challenge of continuing my ethical economics journey without being able to spend a lot for products that actually paid people well and took care of the planet. 

In the almost 10 years that have passed since, I learned quite a bit about what I can do.  Here are two examples:
  1. I might not be able to buy fair labor clothing all the time but I can always afford thrift stores.  Thrift stores are not adding to the slavery system that produces many of the clothes we wear.  Plus, there's an added environmental impact of reusing materials so that no new materials need to be produced. 
  2. I couldn't necessarily afford to buy all my food locally and certified organic but switched my milk and eggs.  When I'm able, I buy other items locally and certified organic but these two products have been any easy switch and are probably making a significant contribution to my overall health, not to mention the health of farmers, cattle, chickens, and our ecosystem. 

Most significantly, this journey has led me to start a coffee shop that promotes ethical economics.  We go beyond fair trade to offer direct trade coffee, tea, and chocolate.  Our baker uses local, non-GMO ingredients.  We have a gift shop with fair trade artisan products from around the world.  Plus, we improve our entire product sourcing as we're able.

I've also learned some related principles. 

First, it is not just about switching my purchasing habits to more ethical products but also about buying less.  For example, it's virtually impossible to produce smart phones and other technology without using slave labor.  There's a particular mineral needed, 90% of which comes from slavery conditions.  So, I have learned to only upgrade my technology as needed.  I don't need the latest and greatest cell phone.  I can wait until my current phone breaks before purchasing something new.  It's not that big of a sacrifice and it actually helps me feel better about my actions.

I've also learned that I can't just spread this awareness or consciousness about the impact of consumption on the planet and the people who live here.  Along with rising consciousness, I need to help people take action. When people are aware of issues but don't have something tangible to do to correct that injustice, I have noticed that they become jaded and cynical to the issue.  They lose their sense of empathy and compassion for those most affected by injustice.  Yet, I believe and have witnessed that when people have something tangible to do, however small, we do it and trust that we are making a difference.

Trust is a big related principle too.  This whole concept of ethical economics takes a lot of trust.  I need to trust that my small actions aren't just a drip in a huge bucket that never gets full.  I need to trust that others are also dripping into this same bucket by their small actions and thereby making it much more likely that our positive dripping will amount to a bucket full of positivity that overflows with positive results to the entire world.  Just like those small circumstances in college made a difference in my life, I trust that my small positive actions, along with others around the world doing similar things, positively transform the future.

Martin Luther King, Jr. said that injustice anywhere is a threat to justice anywhere.  I would spin that into a positive, ethical economics anywhere add up to change the economic system everywhere.


*This is an opinion piece and only reflects the current views of the writer.  It does not reflect the views of Daystar School, Daystar Center, Overflow Coffee Bar, their employees, or their leadership.  The writer acknowledges that her views might change over time and welcomes you to communicate your thoughts about ethical economics to her so that her views are enriched by your own.

One Small Business' Take on a Big Business Moving In


A big topic of conversation lately has been the opening of a big grocery store on 16th and Clark, just a block away from us.  This grocery store contains a coffee bar complete with a wide variety of lunch items.  Lots are speculating about whether this new addition will increase business for Overflow due to increased foot and vehicle traffic in the area.  Alternatively, they could been seen as a competitor who could take away from our business.  I thought I'd share what we know for sure.
  • Overflow is local.  We made it our mission from before we opened to be embedded deeply in this neighborhood.  I think we've done a good job of that.  Ask yourself, "Would my South Loop neighbors and I miss Overflow if it was gone?"  If you answered "yes" then we've succeeded already!
  • Overflow is locked into changing the world.  When we make decisions like choosing where we source our products, we choose what's best for the planet and those who live here, not always the cheapest option.  We're committed to making wise choices.  Plus, we're getting close to making a profit.  Once we make that profit, we are required to invest it in nonprofit work.  We've already done some of that since it's the right thing to do but there's much, much more to come!
We hope these two facts along with having a space you can work, study, or play from for hours on end and our commitment to great customer service will mean our business succeeds no matter who moves in around us.  In fact, we hope the South Loop continues to attract new businesses.  As a good friend likes to say, in the South Loop "may all boats rise."

The Future of This Blog

Along with celebrating 2 years since our doors opened, we're taking this anniversary as an opportunity to evaluate what we're doing and how we can do it better.  This blog is 1 of the things on our evaluation list.  

We started this blog to record our entrepreneurial journey as we create Overflow Coffee Bar.  In January 2010, I wrote that I want this blog to be "much more personal." I said I wanted to "share more deeply about the things I'm learning, struggling with and dreaming about as we continue on this journey of taking our passions (coffee, justice, social change, Jesus) and making something (Overflow Coffee Bar) that changes the world." 

Since then, Overflow has opened it's doors and this blog has become much more about promoting our activities.  I never intended for this change to happen.  As we were overwhelmed with running the day-to-day operations, lots of things fell through the cracks and got changed from our intentions.  

While I still want to use this blog to keep others informed of what's happening at 1550 S. State Street, I also want to get back to recording our journey and sharing more deeply.  Along those lines, check back Monday for a new series of blog posts highlighting our value of Purposeful Living.

On Customer Service

At Overflow, we value quality customer service.  We want to exceed customer expectations - in atmosphere, taste, and service.  But customer service is a tricky subject.  I'm certain there are many books written on customer service and I do not pretend to be an expert but here on some of my latest musings.  I'd love to hear your ideas too.

Today, we got a bad review on a Chicago Journal piece.  Thankfully Brandon saw it quickly and I was able to respond soon after the review was posted.  This got me to thinking... I have no idea who Mark K is, when he came in, what kind of coffee or muffin he had, or if he will even see my comment to him.  Thus, there's not much I can do.  They say "the best defense is a good offense" so I just have to keep doing the best I can every day and not let people like Mark K get me discouraged. 

I do know that others will see his comment.  Even if just one other person sees the comment, this could make them not want to come or affect their experience if they do come to Overflow.  Therefore, when I responded the best I could on a blog post, I made sure I let people know that they should let us know anytime they get less than what they expect from us.  I also brought it back to the mission - to "make profits to use for nonprofit activities" (to change the world one cup at a time).  No coffee shop can satisfy everyone but every coffee shop has the opportunity to differentiate itself from every other coffee place.  Being different means that people will want to experience your place for themselves at least once and you have the opportunity to prove yourself to them yourself.  Hopefully, our customer service will do some of that but our mission definitely does!

So 2 lessons for today on customer service: (1) don't get discouraged but keep doing your best every day and (2) bring it back to the mission and differentiate yourself.  What lessons do you have for us?  Comment and share.

Photos of the Day: Latte Art!

We got our espresso machine up and running this weekend.  Here are the first two lattes we made.  :)


On Fundraising

Fundraising... it's difficult for those who have to raise funds... it's also hard on those who are always asked to give.  A necessary evil perhaps?  I thought it would be good to review why Overflow Coffee Bar is raising funds.

1. Bank loans hard to come by, especially for people like us who do not own a home.  Without fundraising, Overflow would never be able to open simply because bank loans aren't plausible for us.  (Private loans on the other hand are more likely, if you'd be interested in doing one, please let us know.)

2. At many businesses, loan interests are often passed on to customers through an increase in prices.  We want to avoid this and keep our prices as low as possible.  Your gift to Overflow helps us keep our prices low when we open!

3. Fundraising is also a good way to test the ideas behind our business.  While fundraising, we talk with people who have great feedback about our ideas and ideas of their own.  Through implementing the feedback and new ideas, Overflow becomes better.

MOST IMPORTANTLY, I want to make sure people understand that our fundraising is a ONE-TIME OCCURRENCE.  Once the doors of Overflow open, fundraising to support Overflow will cease.  Instead, we will be able to support nonprofit work with the profits we make from selling food and drink.  In other words, we multiply your gift to Overflow and support many nonprofits over many years.

Money Discouragement

They say starting something new has its ups and downs.  This week has definitely been a down...  Starting a business would be SO much easier if we had some money.  I read just yesterday that making the first $1 is harder than getting from $1 to $1,000,000 but this was said by a "normal business person".  It seems impossible to do an "other-than-normal business"... Today, I feel like giving up.

Okay, enough venting.  Time to suck it up and deal.  Please don't comment with pretty niceties.  Instead, cheer me up by purchasing some coffee or giving on ChipIn! to the right on your screen.

Changing the world one DOLLAR at a time...

The Perfect Option

On Friday March 3, two people (independently) sent us this link: http://www.entrepreneur.com/startingabusiness/startupbasics/businessstructure/article205338.html. This article is all about a new option for those starting a business called L3C.  They call it "the for-profit with a nonprofit soul." There are only about 100 in the nation and 10 in Illinois, as it was just enacted into Illinois law in January, 2010. 

From the research I've done, the L3C option looks like the perfect option for Overflow. I'm going to be trying to make some connections with people who are experienced with L3C businesses and drafting out what Overflow would look like under this structure. 

If you're into this sort of thing, I recommend wikipedia's article.  I'd also love to talk with you more.  Drop me a line.

What's Happening

It's been a while since I've written a mass update about what's going on with the IRS.  I've been thinking a lot and talking with our board of directors, trusted advisors, friends, etc.  Now, I'm ready to share what's been going on with everyone because I feel like we're almost at a consensus.  We want to be transparent during this process and share openly.  We've got nothing to hide and find value on including others in what we're doing.  If you're reading this, you're part of the team helping to make Overflow happen.  So, here's the update (without going into too much boring legal or tax details... if you're interested in these kinds of things, let me know and I'd love to talk with you over the phone).

The IRS is not going to recognize selling direct trade coffee and other products as an exempt activity of a non-profit organization.  Therefore, we are faced with 3 options: (1) keep coffee and other sales to a minimal level, (2) hive off the coffee shop as a separate for-profit from a non-profit focused on community building, arts and volunteering or (3) have everything be a single for-profit entity (but we can still use 100% of our profits for non-profit activities). 

The consensus seems to be to go for option #3 and keep all of our activities under a single entity.  We'll still do the mission we've set out so far - giving South Loop residents, students and workers the opportunity to change the world through community building, volunteering, the arts and using direct trade and organic products.  We will give 100% of our profits to non-profit activities (mostly within the South Loop and surrounding neighborhoods).

I'd love to hear your thoughts about a "socially responsible" coffee shop that doesn't have a 501(c)(3) status but is still 100% invested in the community.  Comment and share your thoughts and ideas!

Julie and Julia

I just finished watching Julie and Julia.  I've wanted to watch it for awhile but Brandon never wanted to watch it with me.  Tonight, he's out so it's just me and the cat.  While not the best movie ever (and no one should expect it to be), I'm glad I watched it.  If nothing else, I get the chance to reflect on why I blog and about finding something your passionate about and making something out of it that changes the world (something Julia Child did with her book). 

In 2009, I got into a routine of writing on this blog every Monday (sometimes Tuesday).  I'm going to change things up a little for 2010.  I'm going to try to write more often.  If the purpose of this blog is to catch the story of our "entrepreneurial journey,"  I've only been catching the bits of it that I feel most comfortable with sharing in a businesslike manner.  Moving forward, I hope this blog it much more personal and share more deeply about the things I'm learning, struggling with and dreaming about as we continue on this journey of taking our passions (coffee, justice, social change, Jesus) and making something (Overflow Coffee Bar) that changes the world.

By the way, I'm definitely not looking to make a book or movie out of this blog in the future.  I know I'm not a talented writer or anything.  Just clarifying.

On Motivation

One thing vital to an entrepreneur is motivation. I've been thinking recently about what motivates me. There are definitely a lot of things but ultimately it comes down to something very simple. During this time of thinking about New Year resolutions and getting motivated to actually do them, I thought it might be helpful to others for me to share what I've been thinking about. Here goes nothing.

Back in September, I heard someone say that he lives his life always remembering, "The world is not yours to save but serve the One whose it is." Just today I found a guy from circa 450 BC who summed things up for me really well. His name was Malachi and he wrote about honoring God like a child would honor her mother or father. He links honor to worship, obediently listening and doing the right thing. In fact, he wrote that those who do not honor God are those who exploit workers, take advantage of widows and orphans and are inhospitable to the homeless.

So, my motivation ultimately boils down to honoring God. It's not a guilt-based kind of thing where I feel guilty if I don't honor Him. Instead, it's a love-based system. God has put a love in my heart (His Spirit) that motivates me to worship, obediently listen and do the right thing. It's this same love that prompts me to get mad and sad in the face of exploitation, profitization, hatred, prejudice and the like. Honoring God is caring about the things He cares about – the poor, the orphan, the widow, the homeless… I would rather spend my life on these people than on myself because I know that will honor the One I love the most.

10 Things I'm Thankful For

I've seen others do this and thought it'd be a good exercise.  I'm listing them as I think of them (not in order of importance).

1. Friends and Family - YOU are a huge encouragement as we take risks.  I can't begin to express how much you mean to me.
2. Our donors - YOU are helping to make Overflow a reality.  Every little bit counts!
3. Mercedes (my cat) - She helps me have fun when I get stressed out.
4. Books - I've learned so much this year from reading.
5. The Common Cup - My internship there was invaluable.
6. The American Heart Association - I learned so much from the people there and miss them.
7. The South Loop - for inspiring me each and every day to live life on purpose
8. Coffee - I wouldn't be where I am without you.
9. Facebook - for helping me keep in touch with old friends and get to know new friends.
10. Jesus - I was debating whether to put Him on here because it seems cliche but I can't stop thinking about all the things He's done in my life and done through me to impact others this past year.  I can truly say I'm a better (but not yet perfect) person on 11/23/2009 than I was on 11/23/2008 because of what He's been doing in my life.

this is me...

This is me processing my deepest thoughts, as inspired by the Re:Form Conference last week:

Fundamentally, I've always believed changing the world is possible.  I've just been on a search for how.  Last week I encountered people who lived by the following truths.

"The world is not yours to save but serve the One whose it is."

"Approach the world more like Chinese Checkers than dominos."  - All the pieces are moving at once toward winning the game.  In other words, "scratch everywhere it itches."

"Respond.  Don't just react."

"Pioneers are often asking, 'where are all the people?'  Settlers are waiting to see if the pioneers survive."

Overflow is an effort to address the world's issues by creating a community of people in the South Loop who join together to actively seek to solve the world's issues by a holistic approach.  We're not just focusing on one or two issues because the issues are connected with one another.  For example, a coffee farmer personally experiences the injustice of slavery and often is connected with issues of education, health, environment and political corruption.  South Loopers also face these same things right in our own backyard.

Just as we must approach the issues holistically, we must also join together as a community in order to have a greater impact.  I'm sick of organizations replicating each others' efforts.  We need to integrate and partner.  We need to lay aside our own agendas and seek the greater good as one voice and one heart.

Aristotle was the one who laid it down, "The whole is more than the sum of its parts."  My generation (Millennials) define ourselves in terms of concentric circles.  Perhaps the holistic approach is a key to engaging and committing my generation to a mission bigger than ourselves. 

Now to put these thoughts into action and see what happens... Stay tuned. 

Go out and change the world.

On the Need for a Team

Someone I know likes to say, "Teamwork makes the dream work." On the one hand, I've always known this to be true. There isn't much you can do without a team of people coming together to make it happen. This idea of teamwork making the dream work is becoming more and more of a reality every day in the journey towards seeing our dream come true.

On the other hand, I also believe that timing is essential to getting people to be on the team. I don't want to ask someone to be on the team before I have anything for them to do because then their motivation will fade before they actually start doing anything. But it's hard to feel so alone in this because there aren't a lot of people helping yet. I guess there's a balance that needs to be found. We're looking for that balance and hope we find it soon.

More to come...
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